Terms of Service

The legal terms governing your use of our services and website.

Legal Agreement

Effective Date: June 10, 2025

1. Acceptance of Terms

By accessing or using the services provided by Kaizen Automation ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.

These Terms apply to all visitors, users, and others who access or use our services. We may modify these Terms at any time, and such modifications shall be effective immediately upon posting.

2. Description of Services

Kaizen Automation provides business automation solutions including but not limited to:

  • AI-powered chatbots and virtual assistants
  • Workflow automation services
  • CRM integrations and custom automation solutions
  • AI-powered cold calling and customer engagement services

All services are subject to change without notice at our sole discretion.

Important Notice

Our AI services are designed to assist with business processes but are not a replacement for human judgment. You remain responsible for all decisions made based on our services' outputs.

3. User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information when registering for our services
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes
  • Not attempt to reverse engineer, decompile, or disassemble any of our software
  • Not use our services to transmit any viruses, malware, or harmful code
  • Comply with all applicable laws and regulations

4. Intellectual Property

All content included on our website and services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Kaizen Automation or its content suppliers and protected by international copyright laws.

The trademarks, service marks, trade names, trade dress, and products in our services are protected in the United States and internationally. No use of any of these may be made without our prior, written authorization.

5. Payment and Billing

For paid services, the following terms apply:

  • All fees are quoted in the currency specified at the time of purchase
  • Payment is due immediately upon invoice unless otherwise agreed in writing
  • We may change our fees at any time by posting new prices on our website
  • All payments are non-refundable except as required by law
  • Late payments may be subject to interest charges of 1.5% per month

6. Service Limitations

While we strive to provide reliable services, we cannot guarantee that:

  • Our services will be uninterrupted or error-free
  • Results obtained from using our services will be accurate or reliable
  • The quality of any products, services, information, or other material obtained through our services will meet your expectations

We reserve the right to modify or discontinue, temporarily or permanently, our services (or any part thereof) with or without notice.

7. Third-Party Services

Our services may integrate with or provide links to third-party websites or services ("Third-Party Services") that are not owned or controlled by Kaizen Automation.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any Third-Party Services. You acknowledge and agree that Kaizen Automation shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such Third-Party Services.

8. Disclaimer of Warranties

YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. KAIZEN AUTOMATION EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

KAIZEN AUTOMATION MAKES NO WARRANTY THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS, (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.

9. Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT KAIZEN AUTOMATION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF KAIZEN AUTOMATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:

  • THE USE OR THE INABILITY TO USE THE SERVICES
  • THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES
  • UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
  • STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES
  • OR ANY OTHER MATTER RELATING TO THE SERVICES

IN NO EVENT SHALL KAIZEN AUTOMATION'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OUR SERVICES.

10. Indemnification

You agree to indemnify, defend and hold harmless Kaizen Automation, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the services, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.

11. Termination

We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our services.

14. Contact Us

If you have any questions about these Terms, please contact us:

  • By email: legal@teamkaizenautomation.com
  • By phone: +44 7418 364886
  • By mail: Kaizen Automation, 123 Automation Street, London, UK